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IBM And TuVox Voice Their Commitment
Enterprise speech application company, TuVox announced the certification of IBM WebSphere Voice Server and IBM WebSphere Application Server for its conversational speech applications.
"With TuVox running on IBM's proven and scalable technology, we're excited about accelerating the market adoption of speech applications for customer service and support," said TuVox president and CEO Larry Miller.
IBM and TuVox basically say that they are committed to providing ways around high-cost, time-consuming alternatives to touch-tone IVR systems.
"It is our goal to help companies fully realize the cost benefits and customer service benefits offered by sophisticated voice self-service," said Miller. According to a press release,
The combined solution will include applications such as Perfect Router, an award-winning natural language call routing application, Voice-Enabled Knowledge Base and over 30 speech application modules.
These applications provide callers with an open-ended conversational experience, allowing them to simply state a request and be directed to the appropriate destination in seconds.
"This announcement is an example of how we are partnering with market leaders like TuVox to deliver superior customer self-service solutions, which leverage the strengths of IBM WebSphere Voice Server and IBM WebSphere Application Server to today's contact centers," said Bruce Morse, vice president of Contact Center Solutions for the IBM Software Group.
"Together, we are able to provide customers with a greatly expanded range of customer-facing applications, enhancing callers' overall self-service experience," added Morse.
The TuVox CVR Lifecycle Management Suite runs on the IBM WebSphere Voice Server and IBM WebSphere Application Server and allows rapid customization and deployment of sophisticated speech applications.
TuVox CVR supposedly makes it easier for enterprises to update applications using internal IT resources, and the IBM WebSphere Application Server enables TuVox speech applications to easily integrate with many legacy systems and Web service-enabled back-end systems.
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Chris Crum
