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Provide Great Customer Service and Gain Instant Customer Loyalty
If you thought that customer service was simply answering your customer’s email, you’re dead wrong! Conducting an eCommerce business takes more attention to detail than a normal brick-n-motor company. With eMail being the most used Internet application you have a real opportunity to keep in touch with your customers and provide excellent customer service.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-20
Make Your Readers And Customers Love You - Tell Them How-To Do It!
One of the bits of feedback I've gotten many times from my ezine readers is that they want more how-to articles. Everyone tells them "what" to do to: build their business, drive more traffic to their websites, make more sales, etc. However, very few people tell them "how". Many readers have told me that they really want step-by-step how-to articles. Newbies to your business are looking for this same how-to information.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-20
Are You Familiar with Trademark Law?
You've been using your company name for a while now and, as things get more crowded, you're beginning to wonder if anyone else uses it, what the law is, and what you should do, if anything to protect it.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-20
Apple tempts Al Gore to join board
Al Gore, former U.S. vice president and an early proponent of government funding for the Internet, joined personal-computer maker Apple Computer's board.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-20
Top Ten Lessons Learned in Internet Business
Since starting my Internet business back in 1997, I have learned many lessons along the way. These lessons have played a major role in my success, and I'd like to share them with you.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-19
If I could start over... Lessons learned in e-publishing business
As my online business approaches its 1st anniversary, I look back on my efforts and results, trying to summarize and draw conclusions. What would I have done differently if I had to start from scratch again? What could I have done better? If you are just starting out in an information publishing business, or thinking about going into an e-business, the information I will share with you could be absolutely priceless as I will speak completely from personal experience. If I had to do all over again, here are the things I would do differently:
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-19
Why We Buy: The Science of Shopping
"Experience design," as it's often used in the online world, refers to everything a customer comes in contact with when having experience with a brand-what the colors are, what emotions the design conveys, how the text is written, ease of interaction with the web site, how the content is structured, and much more. Information architects and designers sometimes forget that there is an offline experience as well; Paco Underhill's "Why We Buy: The Science of Shopping" explores customer experience and consumer behavior as they affect retail and offline environments.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-19
Joint Venture Advantages
Does your company have EVERYHING it needs? Few do. You may need specialized expertise, technology, products, facilities, or even customers. You can have the BEST expertise in the business, but without the capital, your talent will be wasted. Do you have all you need? If not, why not try a joint venture with someone that has what you need in exchange for what YOU can offer?
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-19
Girl Scouts Ban Cookie Dough From Online Sales
Back in the day, you had to know a Girl Scout - or her family - to stock up on your favorite Girl Scout cookie flavors. Now all you need is a link to eBay Inc., where a dozen or more vendors are flogging boxes of Samoas, Thin Mints and other Girl Scout delicacies.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-19
My Project Broker Experience
Self-employed people are consistently searching for new and innovative methods to get clients. Inevitably, one comes across a company or service that offers to serve as a project broker for free agents, independent consultants, contractors, and clients. This article explains how these services work, the experience I had, and items to consider when evaluating these companies and services.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-11
Developing a Successful E-Commerce Website
THE E-COMMERCE EXPLOSION OF 1993 1993 was the year that Netscape developed the first commercial graphical Internet browser. This signaled the creation of the Internet, as we know it today. Within a few years of the release of Mosaic, people began to rush into the Internet space, many of them looking for their instant Internet wealth.
Directory: > eBusiness > eBusiness Tactics
Date: 2003-03-06


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