
The Greatest Challenges the Consultant
Faces
By Charlene Rashkow
Contributing Writer
While there are few career paths that some would call perfect,
being a consultant comes pretty close to having it all. Yet
there are challenges and pitfalls that are sometimes overwhelming
and unexpected. Whether it's helping a client increase sales,
improve efficiency, prevent a crisis or convince a client
why a particular strategy might work, challenges are always
to be faced. When analyzing, identifying and exploring the
most specific challenges high on the consultant's list, there
are a few that would probably be considered the greatest of
all. Following are some of those challenges and how a few
successful consultants have overcome them.
Clients Expectations
One very huge challenge most consultants face is dealing
with a client who has lofty goals, but lacks a forward thinking
attitude. When it comes to a client's business, more often
than not they're fearful about spending money. Usually they'll
expect big results from very small investments.
Quoting Beth Gasser of Vivid
Image, "Often our clients are short term oriented
and don't consider the most important longer term strategies.
Clients may be willing to put money into advertisements for
today but when encouraged to consider more effective campaigns,
which span a year or five-year period, they hold back."
Beth also told me that client's are shortsighted making it
more difficult to observe and track ROI progress. " When
we ask a client, which we do unfailingly, if our services
are showing progress, they either don't know or guess."
For Beth, this has been a very frustrating component as she
is extremely conscientious about helping her clients achieve.
"We began questioning ourselves as to how we could get
client's to return if we couldn't prove to them that we've
made a difference." To alleviate this dilemma, Beth explained
that they've now hired a Marketing Strategist to help their
company develop measurement tools that are given to their
clients. "We teach them how to use these tools so there
will be no more guessing," stated Beth.
Creative Ways of Attracting Clients
Another huge challenge that confronts all consultants has
to do with getting past the "How Much Does it Cost?"
phase. That of course not only requires patience, but a lot
of inventiveness and creativity as well. Writing letters,
introducing your company, creating press releases, developing
a web site and of course networking are all critical to the
success of any business, but in a competitive market such
as the Internet, the challenge is even greater. What that
means to the consultant is that he or she must conceive of
unique measures for opening doors to their services and that
demands different approaches.
Patrick Bremer, Marketing Consultant of www.exposure.com,
an Internet consulting firm, recently shared an idea that
helped him overcome a particular challenge. "Limited
thinking in regard to the immense importance of a web site
in today's marketplace surprises me," said Patrick. "When
approaching a prospective client, often their first question
is how much will a web site cost? Getting past that first
inquiry is one of the greatest challenges for a marketing
consultant since costs vary so greatly.
Initially I wasn't sure how to respond to that inquiry because
I didn't want to lose the client off the bat by quoting something
too soon. After giving it some thought, I came up with a method
that relates buying a web site to buying a car. I tell prospective
clients that you can buy a car for $15,000 or $50,000, but
ultimately your decision depends on what it is you actually
intend with the purchase of your car. By the same token a
web site can be acquired for $1,500.00 or 150,000.00 which
requires knowing what exactly are your ultimate goals. Until
we sit down together and discuss the objectives of your site
I won't know what it is you're hoping to achieve.
Patrick told me that once he states it in those terms, it's
usually enough to get the client to agree to meet with him
at which time he's able to determine what best fits the client's
budget and what web site design best meets with their needs."
Relating to and Understanding a Clients Needs
Because a consultant commonly seeks to offer newer and more
progressive ideas to an organization, the consultant's challenge
is to relate to and understand different client's needs and
their overall business agenda.
Jeff Weaver of Eros Technology,
said, "Often, prospects have a difficult time grasping
the full benefits of a particular software addition. They
may not understand how implementing the new software can help
augment their business. How we deal with a challenge of this
nature is to implement upgrades in phases. This allows a staff
to gain a better grasp of a particular module."
Jeff went on to say, "Clients might not have a handle
on the importance of adding something new to their business,
so we carefully research different markets by attending conventions,
exploring the Internet and doing whatever we can to discover
exactly what will bring the greatest benefit to our clients.
We then gather together as a team to discuss the circumstances,
gaining different perspectives and ideas on how to overcome
a specific situation."
There are always going to be times when a potential or existing
client may challenge your suggestions or method of operation,
but you have to hear and understand where a client is coming
from even when you don't agree. Your goal as a consultant
is to become known as a solution finder, and the only way
to do that is to become aware of your client's concerns and
help them go beyond those concerns. As Consultants we always
have the choice to either permit our challenges to defeat
us or simply use them as an opportunity to transcend specific
hurdles.
About the Author:
Charlene Rashkow brings 15 years of experience to her creative
efforts as a freelance business writer/consultant. She has
successfully helped companies and individuals reach their
objectives by writing outstanding business plans, press releases,
bios, articles of interest, resumes, web site content and
all other forms of marketing material. You may contact Charlene
Rashkow at www.allyourwritingneeds.com
or write her at info@allyourwritingneeds.com.
You can also call her directly at (310) 514-4844
Charlene Rashkow
Writing Stylist/Author
"Movin' On Up" an e-book chock full of tips
for overcoming any business hurdle
Visit Our Web Site - www.allyourwritingneeds.com
Send us an E-mail - info@allyourwritingneeds.com
(310) 514-4844 |