Proactive Service

Editor's Note
02.07.01

Hello Webmasters and Webmistresses,

You can develop a site with all the eye-popping Flash animation, informative content, and easy navigation you want, but one thing will still be missing: the human factor. People need people, or so the song goes. Live customer service is better than an e-mail any day. How can you proactively reach out to your customers as soon as they land on your site? I'm not talking about mere graphics or pop-up text. I'm talking about giving your people the ability to engage customers in an ongoing dialogue. Today's sponsor, Groopz.com, offers the leading utility for adding live customer service to your site. It's one of the best ways for you to interact one-on-one with customers.

http://www.groopz.com/

bgcolor="#003366" face="Arial, verdana" size="4">Proactive Service

Customer service has come a long way. Gone are the days when it was necessary to keep your customers on hold for an hour. Well, they might not be completely gone, but you can offer your Internet savvy customers a much better alternative. Groopz.com makes it all possible.

Proactivity is the key Groopz advantage. Most Web-based support systems require the customer to initiate contact. It's likely they'll only contact you when they have problems. However, there is so much more your customer support staff can do for you! They can make sales, create an inviting atmosphere throughout your web site, and make your customers feel at home. Groopz allows them to establish relationships with customers as soon as they arrive on your site (no more tedious e-mailing). They can click on any visitor's name to start chatting. To help them along, they can retrieve detailed user information (their path through your site, their browser, their IP Address, etc.), and offer live assistance through instant messaging. They can also connect by reacting to customer requests. By clicking on the "Live Help" button on your site, your visitors can page an operator for assistance. Groopz is even better than having attentive sales clerks in a brick-and-mortar store.

Click here to add Groopz to your site: http://www.groopz.com/

bgcolor="#003366" face="Arial, verdana" size="4"> Show Them the Way

You can do a lot more than just chat. Groopz lets you take control of how people experience your site. An operator can converse with customers to find out their needs and then initiate a guided tour, taking the visitor to the pages they'll be most interested in. That makes your site more like a lively showroom than a static web store. Your operators can send customers entire pages, individual images, sounds and movies, order forms, and even other Web sites. That's everything you could possibly need to give your customers effective support.

Click here for details: http://www.groopz.com/

bgcolor="#003366" face="Arial, verdana" size="4">Smooth Operators

Customer service representatives have more tools than ever before to help your visitors. Check out a few of the features Groopz makes possible:

Multiple Customer Management

It's impossible for one customer service operator to handle multiple calls, right? That might be true with telephone support, but the Internet makes things a whole lot easier. With Groopz, your operators can provide service to multiple customers at the same time. That means no one has to be on hold, so you'll have happier customers.

Communication Between Operators

Your operators can share information with each other without putting the customer on hold. Using a stand alone communication window, they can communicate to serve the customer better.

Visitor Assisted Status

Nothing irks me more than pushy salespeople. If I'm in a store, I don't need three different people to help me pick out a set of guitar strings. Whenever customers visit your Groopz-enabled site, customizable icons will let your operators know who has been helped and who hasn't.

Multiple server connection

Operators can connect to several Groopz servers in order to monitor several web sites at the same time. This is very useful where a single outsourced call center may be responsible for sales support of multiple product lines being offered through different web sites.

Real-time Chat Monitoring

With sufficient privilege, a Groopz administrator can monitor a given operator's conversations. (good for quality assurance, training purposes, and management of staff)

Click here for more information: http://www.groopz.com/

bgcolor="#003366" face="Arial, verdana" size="4">System Features

Nothing to Download

Your customers won't have to download anything to take advantage of Groopz. As soon as they arrive, your staff can welcome them.

Firewall and Proxy Support

Build-in HTTP Tunneling capability allows the Groopz client and server to behave like a web browser and a web sever so that proxy servers and firewalls do not attempt to prevent communication. This is of critical importance when used in a large corporate network environment where such security measures have been established.

Automatic Software Updates

Each time Groopz is launched, if there are any newer versions of Groopz available, an automated upgrade will initiate.

Customizable Interface

Change the look and feel of the Groopz interface to match your needs. Groopz features a selection of interface schemes, so individual operators can choose the one they like best.

Click here to improve customer service: http://www.groopz.com/

Groopz.com offers an effective solution for your customer service needs. How else can you contact customers as soon as they set their digital feet in your online shop? Real-time service makes your site seem less like a cold cyberspace outpost and more like an inviting storefront.

Click here to visit Groopz.com today: http://www.groopz.com/

Expert in your field? We're looking for ARTICLES on web site design and development, promotion, positioning, and e-commerce. Articles should be in the 700 to 800 word range and include a 2 line promotion of the author's site. Send submissions to: Pete@WebProNews

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