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All About Google Quality Score From Andrew Goodman
All About Google Quality Score From Andrew Goodman

Google Quality Score has received both positive and negative attention.

WebProNews spoke with Andrew Goodman, the Founder and Principal of Page-Zero Media, about Google’s Quality Score.

He explains Google’s perspective of the Quality Score, but he also talks about the difficulties people experience with it.
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Jason Lee Miller
Thursday, Dec 27, 2007

Google Reader Becomes Holiday Snitch

Google's orchestrating its own Facebook-Beacon-esque fiasco with its latest addition to Google Reader. Users are miffed (to put it lightly) that their shared feeds were suddenly broadcast to anybody they'd had a conversation with via Google Talk or Gmail chat.


Editor's Note: Some have criticized Google Reader users instead of Google, taking the position that anything shared and (semi-) public on the Internet is, you know, shared and public. It seems kind of hard then to expect this level of privacy. Many users are disagreeing though, and taking it personally. What do you think about this hot-button issue? Let us know in the comment section.

WebProNews' David Utter was early on the scene with concerns after Google made the change, which by default notified contacts about items users had marked as "shared." That meant it was another "opt-out" feature introduced destined to be popular with data-collectors and abhorred by privacy-loving users.

The user complaints have been pouring in to Google Groups ever since users realized that what they assumed to be private information was now public information to all of their Google Talk contacts. There's a nice rundown of those complaints at a Slashdot thread by Felipe Hoffa, the most ouch-inducing one coming the weekend before Christmas:

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"This is going to sound like hyperbole, but this new feature has actually RUINED CHRISTMAS for my family! I sent a share a few days ago that I thought would only go to a few politically-like-minded friends. I didn't realize that because I had chatted with him in GChat, it would also go to my brother, who is of a different political persuasion. When he received it, he sent a snide, angry email about it to a large group of our family members….He called me a nasty name and told me that if I can't take a little ribbing, maybe we shouldn't talk anymore at all, including at Christmas Eve dinner. My whole family has taken sides over this divisive political issue, and several of them are not speaking."  

Google's response to the complaints wasn't taken well, either. A spokesperson, signing his post only "Graham," made Google's official stance that the complaints were coming from a "small subset" of users and most people seemed to like the new shared feature. They'd work on it, but it being the holidays and all, improvements might come a little slower than usual.

Graham noted previously that "The 'share' feature was always intended to imply some amount of publicity. That's why we used the term 'share' and had shared items marked as public by default on the Settings > Tags page."

In other words, it's the users' fault, not ours that your feeds were shared with people you didn't want to see them. Somehow I think that's not going to fly with incensed users. But if they don't like it, there's an option. Says Graham, "If you're uncomfortable sharing items, you can unshare everything in a single click."

Or delete your entire shared items history. You know, after your mom or your competitors have already had access to it. The only way to block a contact from viewing the shared items is to delete them from your contacts list entirely, an option one disgruntled user called "insane."

Google's going to need to get a grip on this before it balloons into a debacle similar to Facebook's (if it hasn't already). Privacy advocates already are keeping a sharp eye on the company. This won't help their case a bit.

» Comments

About the Author:
Jason Lee Miller is a WebProNews editor and writer covering business and technology.

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Online Holiday Spending Hits $26 Billion

Mike Sachoff By Mike Sachoff

U.S. online holiday retail sales reached a
record $26. 2 billion from November 1 through December 21, up 19 percent from a year ago says ComScore.

Jupiter Research and Forrester Research had predicted 20 percent and 21 percent growth, respectively.

"At least 30% of our sales come in the last quarter, and probably half of that is off the Internet -- and that's going
up year after year," said Carolyn Beem, manager of public affairs for outdoor clothing seller L.L. Bean. L.L. Bean
offered free shipping on all orders from September 28 through Friday. "We think it paid off," Beem said.

Amazon.com said on Saturday five of the top 10 items on
its electronics best-seller list are Apple iPod players. Apple
shares Monday rose 2.5 percent to a record closing of $198.80.

Read More...

About the Author:
Mike is a staff writer for WebProNews.
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