Research Report: Best Practices for the Help Desk

Download Thirty-One Best Practices for the Service Desk

Click here to download the complimentary
research report or call (800) 549-8541.

According to a study conducted by Forrester Research, only 53 percent of surveyed IT users reported being satisfied with their help desk support. Areas such as resolving users' requests in a timely manner and successfully resolving an issue on the first call were identified as key opportunities for improvement.

Do you want to know how your company can deliver exceptional support and, as a result, significantly impact your IT department and organization as a whole? Download the Forrester research report,
"Thirty-One Best Practices for the Service Desk,"
to discover proven industry best practices, processes
and technologies, including how to:

	•		Quickly resolve technical problems and save time

	•		Rapidly resolve complex, mission-critical incidents

	•		Handle increasing call volume without increasing budgets

Click here to download the Thirty-One Best Practices for the Service Desk or call (800) 549-8541 for more information. If you are calling from outside the United States, please call +1 (805) 690-5729.

Citrix Online | 5385 Hollister Avenue | Santa Barbara, CA 93111
Voice: 800.549.8541 | Fax: 805.690.6471
Š2007 Citrix Online, LLC. All rights reserved.
To unsubscribe from future Citrix Online mailings, please click here.