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Search Engine Strategies Round-up
spoke at the Search Engine Strategies conference today on a panel called Blogs, Boards, and Posts: Capturing Consumer Buzz Online...

Q & A With iUpload CEO Robin Hopper
I honestly didn't "get it". All the recent hype around iUpload bewildered me and I was unable to figure out what everyone was talking about...

A Lead Generation Fable
You are stranded in a desert. There is no civilization visible and worse still, you have no food or water...

The unGoogle - Wired Talks to Terry Semel
Terry Semel, Yahoo's Chairman and CEO has been whispering sweet nothings in Wired's ear about Yahoo's strategy and where it differs to Google...

Blogging Planet Launched
Today marks the beginning of a new venture that brings together four European-based communication professionals to offer organizations something a little different...

Nokia Debuts 3 New Mobile Units
With eyes on mid-level quality, today Nokia introduced 3 new mobile phone units, bringing multimedia and Nokia's excellent track record with usability to consumers without the big-ticket price...

Nintendo To Ship GBA SP Earlier Than Expected?
While the Nintendo DS gaming system has only recently hit the consumer market, information about a release of a new version of their Game Boy Advanced system has started to surface...

Yahoo Introduces Yahoo Search Developer Network
Yahoo Inc. a leading global Internet company, today announced the launch of the Yahoo! Search Developer Network...

Skype Approaches a Crossroads
Is Skype reaching a sort of crossroads with its internet phone service in terms of customer satisfaction ...

Overture - The Brand that was Never Meant to Be
First we had GoTo.com, then Overture, now... Yahoo! Search Marketing Solutions Pamela Parker reports for Clickz ...

Yahoo! Search Web Services Launch!
Yeay ... I'll write more about this later, but it's really late in NYC, I'm stuck on bluetooth/verizon since the Hilton's network sucks, and I'm getting tired...

Related WebProWorld Posts

What's Up With Google's Calendar?
Jeremy Zawodny and seventeen others are now cheering for Google to release a calendar function. (You read vague speculation on that topic here way back last May.)

The SEO Game Is Getting Harder
Aaron Wall has an interesting article detailing how his SEOBook and SEOGuy websites have been dumped in the recent Google update.

Serious Podcasting For Business
It's been interesting reading some of the reactions by business bloggers to General Motors' first experiment with podcasting last week.


Top Business

Publisher of Martha Stewart Living Resigns
Martha Stewart Living Omnimedia announced that Suzanne Sobel has resigned as Publisher and Executive Vice President of the Company...

JPMorgan Partners To Become Independent
JPMorgan Chase & Co.announced that JPMorgan Partners will become independent when it completes the investment of its current $6...

Marsh & McLennan Posts Quarterly Loss
Marsh & McLennan posted a quarterly loss in relation to the settling of a bid-rigging scandal...

KPN To Cut 8,000 Jobs by 2010
After posting a weak fourth quarter profit, KPN said it will cut as many as 8,000 jobs by 2010...

HSBC Profits Up
HSBC Holdings' annual profit went up 35%, thanks to an improved Hong Kong economy, and U...

Construction Dollars Go Up
Construction spending went up 0.7% in January as low mortgage rates boosted the building of new homes...

Inflation Concerns Cause Stocks to Fall
Stocks fell as investors worried about rising prices and the threat of inflation, took profits following the three-day rally last week...

Oil Prices Fall With the Temperature
Oil prices went down but stayed around $51 a barrel with cold weather in the U.S...

Ebbers Denies Knowledge of Accounting Fraud
Bernard J. Ebbers, WorldCom's former chief executive denied knowledge of the company's fake accounting information...

Some Believe That Tysabri Will Be Back
Analysts believe that multiple sclerosis drug Tysabri may return to the market possibly as early as this year...
Andy Beal


Editors Note: The Search Engine Strategies conference kicked off in New York yesterday. As usual, there are a number of panels featuring some very useful and educational information.

One such panel attended by Andy Beal detailed the many different types of search behavior. This section detailed how searchers respond to search results. Are they satisfied or do they have to conduct another search?

With this in mind, how does the behavior of visitors coming from search engines affect the design and optimization of your site? Discuss in WebProWorld.




I love looking at the various surveys and studies that float around in the search space. So you can imagine the drool running down my chin, at the thought of the "Search Behavior" session. Panelists shared details of various recent surveys. It was a cornucopia of search trivia.

Dr Bonny Brown Director of Research and Public Services, Keynote Systems, gave details of their study of 2000+ panelists who were invited to log on to the web using a browser companion that measures browsing habits and asks questions.

They revealed which of the search engines were the most popular. No surprises that Google was the top rated search engine. What was interesting is that out of all of the votes cast, Yahoo, MSN and Ask Jeeves all had double digit gains (compared to the same study 6 months ago), while Google maintained the lead, its growth was the lowest among the big four. A sign the Google juggernaut might be losing a little steam.

Serve ads that make sense. And money.

Other useful snippets from Brown:

1 in 2 searchers will use another search engine, if they cannot find what they are looking for.

1 in 3 searchers use search engine toolbars - the greatest retention tool the search engines ever created, in my opinion.

17% of searchers use different search engines for different types of searches.

Gord Hotchkiss of Enquiro will probably never have to worry about losing his "search behavior monitoring" crown. As kids today say, "he rocked".

His new study - to be released later today, so you're getting a sneak peak - demonstrated that despite all of the things we think lead to click-thrus and sales, "rank" and "page position" are still the two most important factors to searchers.

Who gets the share of clicks? The number one organic position received 27.4% of all organic clicks, while 51% of all who click on paid results, pick the top paid search listing. This clearly shows that in paid search, you need your ad to be in the top position, while in organic, you can be in the top 3 to 5 results and still get a good share of the click-thrus.

Hotchkiss then went on to display a graph that demonstrated how confidence in search results reduces, the longer it takes a searcher to find what they are looking for. Changing their search request, gave the searcher a brief bump in confidence.


It may be hard to top the next piece of data shared by Hotchkiss. He demonstrated his eye-tracking survey (50 participants) - where participant's eye movements were tracked to accurately record which search results received the most attention.

He showed a Google search results page with an "eye tracking map" that looked similar to a thermal imagery chart (with the "hotspots" showing the most eye contact). The study distinctly showed most eyes look at the top left corner of the search results, with a small coverage at the top of the paid search results.

Hotchkiss explained that a users' eye is drawn to a triangle pattern which he named "Search's Golden Triangle", with searchers scanning from the top left to the page's "fold" line and then left (in a triangle pattern). While the triangle did not really extend below the fold, 60% of participants scrolled down below the fold, with only 40% taking a look at the paid search results on the right (above fold).

Finally he shared some data on how page position impacted visibility and ultimately click-thrus.

For Organic Results on Google:

100% visibility for the top 3 organic results

85% for the No.4 position

60% for the No. 5 position

For Organic Click-Thrus on Google:

28% click on the No.1 position

Drops to 12% by position No. 3

Remainder share 3-12% of click-thrus

For Paid Search Results on Google:

90% visibility for the top 2 AdWords advertisers

50% visibility for the No.3 position.

About the Author:
Andy Beal is Vice President of Search Marketing for WebSourced, Inc and www.KeywordRanking.com, the global leader in professional search engine marketing.


WebProNews
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Monday, March 01, 2005
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Measuring & Managing Visitor / Customer Retention

Jim NovoBy Jim Novo

"Yes, things are sweet," thinks the owner of IMissAsia.com (not the real name of the site), ending a phone conversation with a supplier.

Who would have thought! In just one short year, with the remains of the dot-com bust scattered all about, IMissAsia.com was running at sales of $25,000 a month. With an operating margin of 40%, "The Miss," as the owner liked to call the site, was going to generate about $120,000 this year pre-tax - certainly enough to keep the spouse warm, fed, and reasonably happy.

Who knows what next year would bring? Could the business double in size? The owner figured The Miss could do about $2 million in annual sales with the current infrastructure set up - a web site / shopping cart that cost about $40 a month and assorted software / hardware purchased for a total of about $1,000. The owner put up the very simple web site and ships every box - the order management system is highly integrated with both the shopping cart and UPS WorldShip, so order processing and customer service are a breeze.

Read the Full Article

About the Author:
Jim Novo has nearly 20 years of experience using customer data to increase profits. He is co-author of “The Guide to Web Analytics” and author of “Drilling Down:Turning Customer Data into Profits with a Spreadsheet”. If you want more visitors to take action on your web site, try using the free conversion metrics calculator, downloadable here. If you need to sell more to customers while reducing marketing expenses, get the first nine chapters of the Drilling Down book free at http://www.drillingdownbook.com.

Ask Jim a Traffic Analysis Question!

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Rafael Robinson

Is Google showing different results for different browsers?

Our post today comes from giftsun. They have noticed that when they search for their site on Google using IE the site isn't anywhere to be found, but when they use FireFox their site ranks #3. The question is has anybody else seen this happen, and if so can you explain it? As always I have no answers for them, but maybe you do. Think you can help giftsun out? Tell us your thoughts at WebProWorld.

|| Rafael||
   

   

Goggle search results different in IE vs Firefox?

By giftsun

When I do a Google search for one of my keywords, African figurines, it's unranked if I am using IE, but shows up ranked #3 if I am using Firefox. My url is http://www.giftsunusual.com

Anybody have any idea why this would be happening?
  ...Click to read more
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