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Steve Rubel

Folksonomies: A New Opportunity For Marketers

One of the most important social media trends to watch this year is the increasing influence of tags, also known as folksonomies.

Quick. How many of you know what a folksonomy is? And how many of you know they can help market a product, too? Share your thoughts and questions about folksonomies at WebProWorld.

According to Wikipedia, folksonomy is the collaborative categorization of user-generated content using simple tags. Folksonomies are wildly popular on Flickr, a photo sharing site, and on del.icio.us, a social bookmark site. However, it doesn't end there.

Increasingly you will see many sites adopt tags to create more structure around user-generated content. Just this week, Technorati launched a tagging mechanism for blogs. Here's their Apple tag, for example. In the months ahead I bet we will see other sites - including open source news sites like OhMyNews, mainstream news sites and even wikis - incorporating tag structures. For more on folksonomies, read Adam Mathes' terrific paper on the subject.

Folksonomies present both a threat and an opportunity for marketers. Tags make it easy for consumers to share and discover user-generated content in the subjects they are passionate about. On the downside, I predict that this year at least one company will watch in horror as its top-secret, stealth product shows up on Flickr, thanks to the handiwork of an ambitious moblogger. And there will be little they can do but watch.

Get a FREE e-commerce start-up kit.

Although tags are far from perfect (they generate a lot of false/positives), you should nevertheless be using them to keep your finger on the pulse of the American public. Right now, at a minimum, you should be monitoring your company/brand tags on Flickr as well as your competitors' folksonomies. I wrote about this last week. Jeremy Zawodny smartly advised marketers to take in del.icio.us as well. Good advice.

Although it's natural to view folksonomies as insignificant or even a threat, they hold tremendous potential as well. For example, you can use them to get some early buzz going around your product/service before it officially debuts by planting links and/or photos on these sites. However, be careful. While some praise this approach, others criticize it. In addition, tags also make it easier to find your true customer evangelists.

Regardless of whether you view folksonomies as a threat or an opportunity, they are here to stay. I am going to be blogging about this topic throughout the year so I have created a new category on my blog and also set up a PubSub subscription as well.

Discuss this at WebProWorld.

About the Author:
Steve Rubel is a PR strategist with more than 10 years of public relations, marketing, journalism and communications experience. He currently serves as Vice President, Client Services at CooperKatz & Company, a mid-size PR firm in midtown New York City. Rubel evangelizes the application of Weblogs and RSS in traditional public relations campaigns.

He authors the Micro Persuasion weblog, which tracks how blogs and participatory journalism are changing the public relations practice.

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Articles: 14,184 Contributing Authors: 2,391
Tuesday, Jan 18, 2005
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What Makes A Design Seem 'Intuitive'?

Jared M. SpoolBy Jared M. Spool

In a recent usability test, I once again witnessed something I've seen a hundred times before: a frustrated user claiming he knows exactly what is wrong with the interface he was fighting with. What was his suggestion? "These guys need to make this thing a lot more intuitive. The problem is that this program isn't intuitive enough. It needs to be more intuitive!"

I think he used the I-Word no less than 25 times during the session. His frustration was real and his desire was great. So, why wasn't the interface ‘intuitive'? Well, it's probably because it's really, really hard to do.

People Intuit, not Interfaces

To those who police the English language, interfaces can't be intuitive, since they are the behavior side of programs and programs can't intuit anything. When someone is asking for an intuitive interface, what they are really asking for is an interface that they, themselves, can intuit easily. They are really saying, "I want something I find intuitive."

Read the Full Article

About the Author:
A software developer and programmer, Jared founded User Interface Engineering in 1988. He has more than 15 years of experience conducting usability evaluations on a variety of products, and is an expert in low-fidelity prototyping techniques. Visit http://www.uie.com/ for more usability information. You can reach Jared by calling our office or by sending mail to jspool@uie.com.

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Rafael Robinson

In Search of Missing Websites...

Today's post comes from dj4uk.

Their site used to rank really well in Google. They are normally around 1st through 4th position most of the time. Now however they have dropped off the face of the earth as far as Google is concerned, and they don't know why this has happened. When searching for their selected keywords they came across another site with the same title and description as theirs and when you click on it redirects you to dj4uk's site.

Could this have caused dj4uk's site to be banned? Tell us your thoughts at WebProWorld.

|| Rafael||
   

   

Google Hijacking - Advice please!

By dj4uk

Our website has been ranking very well in Google for some time (usually ranked 1-4). All of a sudden the site disappeared.

I did a site search for various keywords and bizarrely another domain was listed top result for one keyword. The Title and Description were identical to my homepage. When I clicked the link it took me to my website (seemed to be just a redirection page).

Is this site hijacking my Google results? What can I do about it? Is Google penalizing me?
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