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Are You Losing Sales Due to Slow Web Pages?


By Tom Falco
Contributing Writer
Article Date: 02.19.03


Does your website take more than 20 or 30  seconds to download?

Then you lose customers. Lots of customers.

It's a well-known fact in marketing circles  that web surfers will not wait for slow pages  to download. They want instant gratification  and if they cannot get that from you and your  site, they will just click on to the next  site, giving your competitor the business.

Since you use computers to run your business,  you may be totally up-to-date with the newest  and latest modems and DSL lines. But most  internet users are not. Surprisingly most  users are still using slow dial-up accounts  and just because you see your page download  in 3 seconds, does not mean your potential  clients are seeing it that fast.

Your goal is to get your site (all pages if  possible) to download in the fastest and  smoothest way.

Get rid of bulky graphics. Use words and  links in place of graphics if possible.

Your logo and even your photo or a photo of  your staff is good to have on the page, but  they should not be so large that they slow  the page down.

Compress all photos. Small gif and jpg files  are the best. Bitmap and artwork files are  larger so try not to use them.

Get rid of all superfluous images. If you  accept credit cards, get rid of the photo  of their icons and just list the cards.  This will save space.

Get rid of that cute little "email us" logo  that is twirling at the bottom of the page.  It is most unprofessional and takes up too  much room.

I know of one site that has a photo for each  link on the navigation bar. What a waste. This  page takes forever to load just so the cute  images, which are nothing more than decoration,  can load along with the links to their pages.

If you have a list of items for sale, there is  no need to have a photo of each one on the  home page or any other page for that matter.

Just use words and links to convey the message.  Visitors may then click on the link and see one  or two photos of the item they are interested  in. Having photos of the item on the home page  with many other photos only does more harm  than good.

Use thumbnail photos when possible. If someone  wants to see a larger photo, they can just  click on the thumbnail. That saves a lot of  space more than half sometimes. That is why  thumbnail photos are such a common practice.

Get rid of images in the shared navigation  bars. Shared navigation bars allow the same  navigation areas (usually links to the rest of the site) to be shown the same on every  page, but some pages will be slowed down  greatly depending on what else is on the page.

We could go on and on. 

Look at your site now. What is slowing down  your pages? In most website creation tools  there is a place where you can see how many  seconds each page will take to download using  different methods from DSL lines down to old  14.4 modems. Test each page and see how long  it takes under each method. Use the 28.8 setting  and try to get each page loading under 30 seconds  with a 28.8 modem. See what happens.

Your goal is to get the pages to download fast. In turn, keeping your visitors happy. A happy visitor is a happy customer.


About the Author:
Tom Falco is editor of XpectMore.com Marketing eZine and also owns: http://www.TheDiscountPrinter.com To subscribe to XpectMore.com Marketing eZine mailto:ezine@xpectmore.com put "subscribe" in the subject line or visit: http://www.XpectMore.com



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